What Is Organizational Performance?
Importance of Measuring Performance
Different Perspectives: Financial, Customer, Internal Processes, Learning & Growth
Mastering the Art of Measuring Organizational Performance
strategy-and-performance.
Measuring organizational performance is crucial for understanding how well a company is achieving its objectives. This course provides in-depth insights into various performance measurement frameworks and techniques.
Understanding Organizational Performance
Key Performance Measurement Frameworks
Balanced Scorecard
Performance Prism
EFQM Excellence Model
Six Sigma and Lean Metrics
Data Collection & Analysis
Types of Data: Quantitative vs Qualitative
Tools for Performance Measurement
Benchmarking and Comparative Analysis
Using Performance Data for Improvement
Identifying Strengths and Weaknesses
Setting Improvement Goals
Linking Performance Measurement to Strategy
Challenges & Best Practices
Common Pitfalls in Performance Measurement
Ensuring Accuracy and Relevance
Engaging Stakeholders
Conclusion
Effective performance measurement enables organizations to stay competitive and responsive. This course equips professionals with the knowledge to implement robust measurement systems.
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