Definition of quality management
Key concepts of excellence in institutions
The role of leadership in quality initiatives
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Institutional Quality and Excellence Management: Strategies for Sustainable Success
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In today’s competitive environment, managing quality and excellence is essential for any institution aiming for long-term success. This course provides a comprehensive understanding of quality frameworks and excellence models to help organizations enhance performance and customer satisfaction.
Understanding Quality and Excellence
Core Frameworks and Models
ISO standards
EFQM Excellence Model
Continuous improvement and benchmarking
Implementing Quality Management Systems
Steps to develop and implement QMS
Monitoring and measuring performance
Engaging employees and stakeholders in quality efforts
Benefits of Quality and Excellence Management
Improved operational efficiency
Higher customer satisfaction and trust
Enhanced reputation and competitive advantage
Conclusion
Adopting a culture of quality and excellence ensures institutions stay relevant and excel in their fields. This course equips learners with the tools to lead such initiatives effectively.
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